Privacy Policy

Last updated: September 12, 2026

At STARPERGOLA, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or contact us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect information such as:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order and transaction information

• Product and purchase information

• Information you provide when contacting customer service

• Information you provide when requesting a return, exchange, refund, or other assistance

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device type, operating system, pages visited, and information about how you interact with our website.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Provide order confirmations and tracking information

• Respond to customer service requests

• Process returns, exchanges, and refunds

• Communicate with you about your orders

• Improve our website, products, and customer experience

• Detect, prevent, and investigate fraud or unauthorized activity

• Maintain the security and functionality of our website

• Comply with applicable legal and regulatory requirements

We only use personal information for legitimate business purposes and as permitted by applicable law.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

STARPERGOLA does not generally store complete payment card numbers on our own systems. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

You should review the privacy policy of your payment provider for additional information about how payment information is handled.

4. Shipping and Order Information

To fulfill your order, we may provide necessary information to shipping carriers, delivery providers, and other service providers involved in processing and delivering your order.

This information may include your name, shipping address, phone number, email address, and order details when necessary to complete delivery or provide tracking information.

5. Service Providers

We may work with trusted third-party service providers that help us operate our business and website.

These providers may assist with services such as:

• Payment processing

• Order fulfillment

• Shipping and delivery

• Website hosting

• Website analytics

• Customer support

• Fraud prevention

• Email communications

• Website security

These service providers may access personal information only as reasonably necessary to perform services on our behalf and subject to appropriate obligations.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, improve functionality, and provide a better customer experience.

Some third-party services used on our website may also use cookies or similar technologies.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Analytics and Website Usage

We may use analytics and similar technologies to understand how visitors use our website.

This information can help us understand website traffic, improve navigation, identify technical issues, and improve our products and services.

Analytics information may include pages viewed, approximate location, device information, browser information, referral sources, and interactions with our website.

8. Marketing Communications

If you choose to subscribe to marketing communications, we may use your email address to send information about products, promotions, offers, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Transactional communications relating to your orders may still be sent when necessary, even if you have opted out of promotional communications.

9. How We Share Information

We do not sell your personal information as a standalone product.

We may disclose personal information when reasonably necessary to:

• Process and fulfill your orders

• Process payments

• Deliver products

• Provide customer support

• Operate and maintain our website

• Prevent fraud or security threats

• Comply with legal obligations

• Protect our rights, property, or customers

• Complete a business transaction such as a merger, acquisition, or sale of assets

We only share information as reasonably necessary for the relevant purpose.

10. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill business and legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements.

The length of time information is retained depends on the type of information and the reason it was collected.

12. Your Privacy Choices

Depending on applicable law and your location, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

To make a privacy-related request, please contact us using the information below.

We may need to verify your request before completing it.

13. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide consent for online services.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. United States Privacy

STARPERGOLA currently ships within the United States and operates its customer-facing services primarily for customers in the United States.

Privacy rights may vary depending on the state or jurisdiction where you live.

Where applicable, we will comply with privacy rights and requirements imposed by applicable federal and state laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

STARPERGOLA
26502 Marina Rd
Orange Beach, AL 36561
United States

Email: contact@starpergola.com
Phone: +1 (938) 246-8808

We are happy to assist you with privacy-related questions or requests.