Return & Refund Policy

Last updated: September 12, 2026

At STARPERGOLA, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the terms below.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the product must be:

• New and unused

• In its original condition

• Returned with its original packaging and accessories, where applicable

• Accompanied by the order information needed to identify the purchase

Returns requested after the 30-day return period may not be accepted.

How to Request a Return

To request a return, please contact us at:

contact@starpergola.com

Please include:

• Your order number

• The name used to place the order

• The reason for the return

• Photos or other information about the product if the item is defective or damaged

Our customer service team will review your request and provide the appropriate return instructions.

Please do not send a product back before contacting us and receiving return instructions.

Return Shipping

For eligible returns, return shipping is free.

A return shipping label will be provided or included as applicable. Customers will not be charged a restocking fee for an eligible return.

Defective or Damaged Products

If your product arrives damaged, defective, or with a manufacturing issue, please contact us as soon as possible.

We may request photographs or other information to help us evaluate the issue.

After reviewing the situation, we may offer an appropriate solution, which may include a replacement, exchange, repair, or refund depending on the circumstances.

Returns for Non-Defective Products

We also accept eligible returns when you simply decide that the product is not right for you, provided that the return meets our 30-day return requirements and the product is returned in its eligible condition.

Return shipping for eligible non-defective returns is free.

Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item, contact us at contact@starpergola.com within 30 days of delivery.

Depending on the circumstances and product availability, we will provide instructions for completing the exchange.

Refunds

Once your returned product is received and inspected, we will process the applicable refund.

Refunds are generally processed within 7 business days after the returned product has been received and inspected.

Once the refund has been issued, the time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

Refunds are normally issued to the original payment method used for the purchase.

Items Not Eligible for Return

Products that have been used, damaged through misuse, altered, or returned in a condition that does not meet the return requirements may not qualify for a refund or exchange.

If a product cannot be accepted as a return, we will contact you regarding the next steps.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at contact@starpergola.com.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has shipped, cancellation may no longer be possible and the order may need to be handled through our return process.

Refunds for Missing Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us at contact@starpergola.com so that we can review the shipment and assist you.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

STARPERGOLA
26502 Marina Rd
Orange Beach, AL 36561
United States

Email: contact@starpergola.com
Phone: +1 (938) 246-8808

We are happy to assist you with your return, exchange, or refund request.