Terms of Service

Last updated: September 12, 2026

Welcome to STARPERGOLA. These Terms of Service govern your use of our website and your purchase of products from STARPERGOLA.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About STARPERGOLA

STARPERGOLA operates an online store offering pergolas and outdoor living products to customers in the United States.

Business Address:
STARPERGOLA
26502 Marina Rd
Orange Beach, AL 36561
United States

Email: contact@starpergola.com
Phone: +1 (938) 246-8808

Throughout these Terms, the words "STARPERGOLA," "we," "us," and "our" refer to STARPERGOLA.

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for any unlawful or fraudulent purpose

• Attempt to gain unauthorized access to our website, systems, or accounts

• Interfere with the operation or security of the website

• Copy, reproduce, distribute, or exploit website content without permission

• Use automated systems to collect information from the website without authorization

• Submit false, misleading, or fraudulent information

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and other information displayed on our website are accurate.

However, minor variations may occur, including differences in color or appearance due to screen settings, photography, lighting, or manufacturing processes.

Product availability may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.

If an ordered product becomes unavailable after an order has been placed, we will contact you and may offer an appropriate solution, which may include a replacement, cancellation, or refund.

5. Prices and Payment

All prices displayed on our website are presented in the currency shown at checkout.

Prices may change at any time without prior notice. A price change will not affect an order that has already been accepted and confirmed by us, except where an obvious pricing error has occurred.

Payment must be successfully authorized before an order can be processed.

By submitting an order, you confirm that you are authorized to use the payment method provided.

6. Orders

When you place an order, you are submitting a request to purchase the selected products.

After your order is submitted, you may receive an order confirmation by email. An order confirmation confirms that we have received your order but does not necessarily guarantee that the order cannot later be cancelled due to circumstances such as product availability, payment issues, or an obvious pricing error.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, incorrect pricing, or product availability issues.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

contact@starpergola.com

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible and the order may need to be handled through our return process.

8. Shipping

STARPERGOLA currently ships within the United States only.

We offer free shipping on all orders shipped within the United States.

Our standard order handling time is 1–2 business days, followed by an estimated transit time of 2–3 business days.

The estimated total delivery time is therefore 3–5 business days.

Delivery estimates are not guaranteed and may be affected by carrier operations, weather, holidays, destination, or other circumstances outside our reasonable control.

For complete information, please refer to our Shipping Policy.

9. Returns and Refunds

Eligible products may be returned within 30 days from the date of delivery, subject to the conditions described in our Return & Refund Policy.

Eligible returns must generally be new, unused, and in their original condition and packaging where applicable.

For eligible returns, return shipping is free.

Refunds are generally processed within 7 business days after the returned product has been received and inspected. Refunds are normally issued to the original payment method.

For complete information about returns, exchanges, refunds, damaged products, and cancellations, please refer to our Return & Refund Policy.

10. Damaged or Defective Products

If your order arrives damaged, defective, or with a manufacturing issue, please contact us as soon as possible at:

contact@starpergola.com

We may request photographs or other information to help evaluate the issue.

Depending on the circumstances, we may provide a replacement, exchange, repair, or refund.

11. Accuracy of Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes your:

• Full name

• Shipping address

• Email address

• Phone number

• Payment information

STARPERGOLA is not responsible for delivery problems or delays caused by incorrect or incomplete information provided by the customer.

If you notice an error after placing your order, contact us as soon as possible.

12. Intellectual Property

All content appearing on the STARPERGOLA website, including text, graphics, logos, photographs, product descriptions, designs, icons, and other materials, is owned by or licensed to STARPERGOLA unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.

13. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

Third-party services may have their own terms and privacy policies.

STARPERGOLA is not responsible for the content, availability, security, or practices of third-party websites or services that are outside our control.

14. Disclaimer

We provide our website and its content on an "as available" basis.

While we make reasonable efforts to maintain accurate and reliable information, we do not guarantee that the website will always be uninterrupted, error-free, completely secure, or free from technical issues.

To the extent permitted by applicable law, STARPERGOLA disclaims warranties that cannot be expressly guaranteed under these Terms.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, STARPERGOLA will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold STARPERGOLA harmless from claims, losses, liabilities, damages, and reasonable expenses arising from your violation of these Terms or your unlawful use of our website.

17. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, the updated version will be posted on this page with a revised "Last updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

18. Governing Law

These Terms of Service are governed by the applicable laws of the United States and the State of Alabama, without regard to conflict-of-law principles, except where applicable law provides otherwise.

Any dispute will be handled in accordance with applicable law.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. Entire Agreement

These Terms of Service, together with our other applicable policies and notices, constitute the agreement governing your use of our website and purchases from STARPERGOLA.

21. Contact Us

If you have questions about these Terms of Service, please contact us:

STARPERGOLA
26502 Marina Rd
Orange Beach, AL 36561
United States

Email: contact@starpergola.com
Phone: +1 (938) 246-8808

We are happy to assist you with questions regarding our website, products, orders, or these Terms of Service.