Shipping policy
Shipping Policy
Last updated: September 12, 2026
At STARPERGOLA, we are committed to making your order experience simple and reliable. We currently ship orders within the United States.
Shipping Destinations
We currently ship to addresses within the United States.
We do not currently offer international shipping.
Shipping Cost
Free shipping is available on all orders shipped within the United States.
There are no additional standard shipping charges at checkout for eligible US deliveries.
Order Processing
Orders are processed and prepared for shipment Monday through Friday, excluding US holidays.
Our standard handling time is:
1–2 business days
Orders are generally processed after payment has been successfully confirmed.
Orders placed outside our regular business days will begin processing on the next business day.
Delivery Time
After your order has been processed, the estimated transit time is:
2–3 business days
The estimated total delivery time is:
3–5 business days
Delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our control.
Order Tracking
Once your order has shipped, we will provide tracking information when available.
You can use the tracking information to follow the progress of your shipment.
If you have not received your tracking information or need assistance with an order, please contact our customer service team at:
Delivery Address
Please make sure that your shipping address is complete and accurate when placing your order.
STARPERGOLA is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible at contact@starpergola.com. We will do our best to assist you before the order is shipped.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We will review the shipment and help you determine the next appropriate step.
Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances outside STARPERGOLA's control.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible at contact@starpergola.com.
We may ask you to provide photographs of the package and the product so that we can properly review the issue and assist you with an appropriate solution.
Shipping Carrier
Orders may be shipped using an appropriate carrier based on the destination, package size, availability, and delivery requirements.
Tracking information will be provided when available.
Contact Us
If you have any questions about shipping or your order, please contact us:
STARPERGOLA
26502 Marina Rd
Orange Beach, AL 36561
United States
Email: contact@starpergola.com
Phone: +1 (938) 246-8808
We are happy to assist you with any questions regarding your order or delivery.